Challenger
Coles
Overview
Coles is an Australian company with locations across the country. It services customers in all regions of Australia, providing a range of financial services including banking and insurance.
Advantages
Having products with Coles offers customers convenience and competitive rates. Customers can access their accounts online or via the mobile app, making it easy to manage finances on the go. However, some customers may find that there are limited options for banking in person or over the phone.
Security
Coles takes security seriously and has measures in place to protect customer data and money from fraud or theft. All customer information is claimed to be encrypted using industry-standard encryption technology to ensure data is safe from cybercriminals.
Customer Service
Customers can contact Coles through various channels such as email, telephone or social media during opening hours which are typically 9am - 5pm Monday - Friday (AEST). The bank also has a large network of branches and ATMs across Australia offering convenient access to cash withdrawals and deposits for its customers as well as those from other banks who can use these ATMs free of charge.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services