Challenger
ME Bank
Overview
ME Bank is an Australian financial services company located in Melbourne, Victoria. It services customers across Australia, providing banking and financial products to individuals and businesses. ME Bank offers a range of products including home loans, personal loans, credit cards, savings accounts and term deposits.
Advantages
Banking with ME Bank has many advantages such as competitive interest rates on savings accounts and low fees on credit cards. Additionally, customers can access their funds 24/7 through online banking or the mobile app. The main disadvantage is that there are limited branches throughout Australia so customers may have difficulty accessing face-to-face customer service when needed.
Security
To protect customer data and money, ME Bank has implemented a number of security measures such as encryption technology to secure online transactions and two-factor authentication for logging into online banking accounts. Customers can also set up alerts for suspicious activity on their account or opt in for additional security features like biometric authentication if desired. Overall, customers' data is claimed to be safe with ME Bank due to the various security measures in place.
Customer Service
Customer service options at ME Bank include phone support during business hours as well as email support 24/7 via their website contact form or live chat feature within the mobile app during business hours (Monday - Friday 9am - 5pm AEST). Additionally, they have a large network of ATMs across Australia which are available around the clock for cash withdrawals free of charge from other bank ATMs too (some conditions apply).
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services