Challenger
ING
Overview
ING is an international banking company headquartered in Amsterdam, Netherlands. It offers services across all Australian states and territories. ING provides a wide range of financial services such as savings accounts, home loans, car loans, credit cards and investments.
Advantages
Banking with ING has several advantages including competitive interest rates on savings accounts and low fees on transactions. Customers also benefit from the convenience of online banking with 24/7 access to their accounts.
Security
ING takes security seriously and offers a range of measures to protect customers’ data and money such as encryption technology for online banking transactions, two-factor authentication for logins and secure storage of customer information.
Customer Service
Customer service options for ING include telephone support during business hours (Monday-Friday 9am-5pm AEST) as well as email support 24/7 via the website or mobile app. In terms of size, ING has a large network across Australia offering both branches and ATMs for customers' convenience; however other bank ATMs may incur additional fees when used by an ING customer.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services