Challenger
Athena
Overview
Athena is an Australian financial services company located in Sydney, servicing customers across Australia. It offers a range of banking and financial services including savings accounts, credit cards, personal loans and home loans.
Advantages
Banking with Athena has several advantages such as competitive interest rates on savings accounts and low-interest rates on loan products. Additionally, the bank provides a wide range of digital banking options to make managing finances easier for customers.
Security
To protect customer data and money, Athena employs advanced security measures such as encryption technology for online transactions and two-factor authentication for logging into online accounts. Customers can also opt to receive alerts when suspicious activity is detected on their account or card. All customer data is claimed to be stored securely in accordance with Australian privacy laws.
Customer Service
Customers have access to various customer service options including phone support, email support and live chat support during business hours (Monday - Friday 8am - 6pm AEST). Additionally, there are over 1,000 ATMs throughout Australia which provide free access to customers’ funds 24/7. In qualitative terms, Athena's branch and ATM network covers most major cities in Australia providing convenient access to its services for customers across the country. Customers can also use other banks' ATMs without incurring any fees from Athena however they may incur fees from the other banks depending on their policies.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services