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Heritage Bank

Overview

Heritage Bank is a proudly Australian-owned and operated company, located in Toowoomba, Queensland. It services customers across Australia, offering a range of banking services including savings accounts, home loans and credit cards.

Fact checked and verified. Updated 18 July 2023
Products Offered

Home loans

Credit cards

Personal loans

Car loans

Term deposits

Bank accounts

Savings accounts

Highlights
Advantages

Banking with Heritage Bank offers customers the convenience of 24/7 online banking access and competitive interest rates. Customers can also benefit from personalised service from local branch staff who are knowledgeable about their local area. The main disadvantage of banking with Heritage Bank is that its network of branches and ATMs is limited to regional areas in Queensland and New South Wales.

Security

Heritage Bank has implemented a range of security measures to protect customer data and money such as encryption technology for online transactions, secure passwords for online banking access, fraud monitoring systems and two-factor authentication when logging into accounts or making payments.

Customer Service

Customers have access to a variety of customer service options such as phone support (8am - 8pm AEST), email enquiries or live chat on the website during business hours (9am - 5pm AEST). Additionally, customers can visit one of the bank's branches during opening hours (Monday – Friday 9am – 5pm). The size of Heritage Bank's Australian branch network is extensive but still focused on regional areas in Queensland and New South Wales; however customers can use other banks' ATMs free-of-charge when using their debit card linked to their account with Heritage Bank.

Alternatives
Majors

Big banks with extensive nationwide networks that provide a comprehensive range of services

Challengers

Regional and international banking institutions that offer financial services

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