Challenger
American Express
Overview
American Express is an international credit card company that operates globally. It services customers across the country, from major cities to rural areas. The company offers a limited range of services including credit cards, consumer and business cards and travel insurance.
Advantages
Banking with American Express has many advantages such as competitive interest rates, access to exclusive rewards and discounts, and 24/7 customer service support. However, there are some disadvantages such as very limited product set, limited ATM locations outside of major cities and higher fees for international transactions.
Security
American Express takes security seriously and offers a range of measures to protect customers’ data and money such as secure online payments using encryption technology and fraud monitoring systems that detect suspicious activity on accounts. Customers can also take advantage of additional security features like two-factor authentication for added protection when logging into their accounts online or via mobile devices.
Customer Service
Customer service options for American Express include phone support during business hours (Monday - Friday 9am-5pm AEST) or email support which is available 24/7 through the website or app. The Australian branch of American Express has a large presence in the country with branches located throughout major cities as well as ATMs in convenient locations around Australia; however customers can also use other bank ATMs free of charge if needed.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services