Challenger
BOQ
Overview
Bank of Queensland (BOQ) is an Australian financial services company headquartered in Brisbane, Queensland. It services customers throughout Australia, offering a range of banking and financial services. BOQ offers personal banking, business banking, home loans and credit cards as well as insurance products such as home and contents insurance, car insurance and travel insurance.
Advantages
Banking with Bank of Queensland has many advantages including competitive interest rates on savings accounts, low fees on transactions and access to a wide range of products. The main disadvantage is that the bank does not have a large branch network compared to some other banks in Australia.
Security
BOQ takes security seriously and offers several measures to protect customer data and money such as secure online banking platforms with two-factor authentication for added protection against fraud. Customers can also set up alerts for suspicious activity or unauthorised transactions on their accounts. All customer data is claimed to be securely stored in accordance with Australian privacy laws.
Customer Service
Customers have multiple options when it comes to customer service at BOQ including phone support during business hours from Monday to Friday 8am-8pm AEST/AEDT; email support 24/7; live chat support during business hours; or visiting one of the many branches located across Australia's major cities and regional areas for face-to-face assistance from experienced staff members who are available during regular opening hours Monday - Friday 9am - 5pm AEST/AEDT (excluding public holidays). Customers can use other bank ATMs free of charge up to four times per month depending on the account type they hold with BOQ.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services