Challenger
Citi
Overview
Citibank (Citi) is an international financial services company with a presence in Australia. It has offices in major cities across the country, servicing customers from all regions of Australia. Citi offers a range of banking and financial services, including credit cards, savings accounts, personal loans and investments.
Advantages
Banking with Citi offers customers access to a wide range of products and services as well as competitive interest rates. Customers can also take advantage of the convenience offered by online banking and mobile apps.
Security
To protect customer data and money, Citi employs a variety of security measures such as encryption technology for online transactions, secure authentication methods for logging into accounts, fraud monitoring systems to detect suspicious activity on accounts and 24/7 customer service support teams who are available to help if any issues arise.
Customer Service
Customer service options for Citi include telephone support lines which are open Monday - Friday 8am - 8pm AEST/AEDT; email enquiries; live chat support; social media messaging; or visiting one of its branches during opening hours (Monday - Friday 9am - 5pm AEST/AEDT). In terms of size, Citi's Australian branch network is extensive with locations across major cities in the country plus thousands of ATMs nationwide that customers can use free-of-charge when using their own bank card or debit card linked to their account at another bank or financial institution.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services