Challenger
Macquarie
Overview
Macquarie is an Australian financial services company headquartered in Sydney. It serves customers across Australia, including major cities such as Melbourne, Brisbane and Perth. Macquarie offers a range of banking services including personal banking, business banking, investments and wealth management.
Advantages
Banking with Macquarie has many advantages such as competitive interest rates on savings accounts and loans, 24/7 online access to accounts and a wide range of products tailored to meet customer needs. The main disadvantage is that it does not have the same level of international presence as some other banks.
Security
Macquarie takes security seriously and offers several measures to protect customers' data and money such as secure online banking systems with two-factor authentication, encryption technology for data protection and fraud monitoring systems.
Customer Service
Macquarie provides sound customer service options including phone support during business hours, online chat support 24/7 or email enquiries which are answered within 48 hours. The bank has a large network of branches across Australia along with ATMs located in convenient locations for customers’ convenience. Customers can also use other bank ATMs for free when using their linked debit card or credit card from Macquarie Bank Ltd.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services