Challenger
Qantas Money
Overview
Qantas Money is an Australian financial services company located in Sydney, Australia. It services all regions of the country and offers a range of products and services including travel money cards, savings accounts, personal loans, credit cards and insurance.
Advantages
Banking with Qantas Money has many advantages such as competitive interest rates on savings accounts and low fees for transactions. Additionally, customers have access to 24/7 customer service support and can use the app to manage their finances on the go. The main disadvantage is that it does not offer a wide range of banking products compared to other banks.
Security
Qantas Money takes security seriously by using encryption technology for online banking transactions and offering fraud protection when customers use their debit or credit cards abroad. Customers can also set up two-factor authentication for added security when logging into their account online or through the app. All data stored with Qantas Money is secure as it adheres to strict Australian privacy laws which protect customer information from unauthorised access or misuse.
Customer Service
Customers have several options when it comes to customer service including phone support during business hours (Monday - Friday 8am - 8pm AEST), email support (24/7) or live chat (Monday - Friday 9am - 5pm AEST). In terms of its branch network size, Qantas Money has a large presence across Australia with multiple branches in major cities as well as regional areas throughout the country. Customers can also use other bank ATMs free of charge within Australia if they are linked to one of the major ATM networks such as Westpac Group ATMs or BankSA ATMs.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services