Challenger
Suncorp
Overview
Suncorp is an Australian financial services company located in Brisbane, Queensland. It provides banking services to customers across Australia, including New South Wales, Victoria, South Australia and the Northern Territory. Suncorp offers a range of products and services such as personal banking, business banking, home loans and insurance.
Advantages
Banking with Suncorp has many advantages such as competitive interest rates on savings accounts and credit cards as well as access to a wide range of online tools for managing finances. Additionally, customers can benefit from 24/7 customer service support via phone or online chat. The main disadvantage is that it does not have branches in all states of Australia so customers may need to use other banks if they are not located near a branch or ATM.
Security
Suncorp takes security seriously and offers several measures to protect customer data and money from fraud or theft. All transactions are monitored for suspicious activity which helps protect against identity theft or unauthorised access to accounts. Customers can also set up two-factor authentication for added security when logging into their account online or through the app.
Customer Service
Customers can contact Suncorp's customer service team by phone during business hours (Monday - Friday 9am - 5pm AEST) or via email at any time of day for assistance with their account queries or issues they may be having with their products/services. The bank has an extensive network of branches across Australia which allows customers easy access to ATMs where they can withdraw cash without incurring additional fees from other banks’ ATMs (up to certain limits).
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services