Challenger
Yard
Overview
Yard is an Australian financial services company located in Sydney, servicing customers all over Australia. It offers a range of banking and finance services such as personal banking, business banking, home loans and credit cards.
Advantages
The advantages of banking with Yard include access to competitive rates on home loans and credit cards, 24/7 customer service support and a secure online platform for managing finances. The main disadvantage is that Yard does not have as many branches or ATMs compared to larger banks.
Security
Yard takes security seriously and has implemented various measures to protect customers' data and money. These include encryption technology for online transactions, two-factor authentication when logging into the online platform, fraud monitoring systems and secure physical locations for storing customer information.
Customer Service
Yard provides a range of customer service options including phone support during business hours (Monday - Friday 9am - 5pm AEST), email support 24/7 or live chat via the website during business hours (Monday - Friday 9am - 5pm AEST). Additionally, customers can visit one of their branches which are open from Monday to Friday 9am – 5pm AEST or use any ATM within Australia free of charge through the Bank@Post network operated by Australia Post. In terms of size, Yard has an extensive branch network across major cities in Australia as well as a large ATM network throughout the country so customers will always have access to their funds no matter where they are located.
Majors
Big banks with extensive nationwide networks that provide a comprehensive range of services
Challengers
Regional and international banking institutions that offer financial services